Frequently Asked Questions

Do we ship outside the USA? Yes. All other countries may be charged extra shipping charges. Shipping outside the USA may delay the arrival of your package by a few days. Click here for more shipping details.

What is our return policy on our products?

All of the items that we offer are custom made therefore we do not offer any type of refund or credit for unused or returned items. We will send a replacement for the item that is defective in quality or does not meet the description of the product according to the information provided on the web site. We must be notified within 5 business days upon receipt of the product if it arrives defective or damaged. Please feel free to contact us with any questions you might have concerning our products. How long will it take for my order to arrive? By default, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business days period after we receive payment if you are mailing in a check. Click here for more shipping details.

Is there additional shipping fee for oversize letters? Letters that are 26 inches or larger will be charged actual shipping charges. This may be more than the shipping amount shown in the shopping cart. We will contact you before starting your order for approval.

Can we cancel our order? Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.